Healthcare & Clinics

AI voice agents for clinic appointment booking and patient follow-up

Book more appointments and reduce no-shows. VaniVx confirms and reschedules bookings, follows up with patients and handles package and lab-test enquiries — with medical-safe guardrails and human handoff. For dental, skin, eye, diagnostic, wellness and multi-specialty clinics.

Live AI voice call

00:18

Sarah Johnson

Missed appointment rebooking · English

Listening
Agent

“Hi Sarah, this is a friendly call from Wellness Clinic — you missed your appointment with Dr. Patel. Would you like me to find a new slot?”

Prospect

“Yes please, something later this week.”

Appointment rebooked Reminder scheduled WhatsApp confirmation sent

What happens on every call

From dial to follow-up — automatically

Reminder / rebook call

Confirms upcoming visits and recovers missed ones.

Confirm or change

Confirm, reschedule, cancel or request a callback.

Update calendar

Books the next available slot live on the call.

Log outcome

Confirmation & notes saved; front-desk notified.

Send confirmation

WhatsApp / SMS confirmation + pre-visit instructions.

Use cases

Workflows out of the box

Appointment booking
Appointment reminders
Missed appointment rebooking
Health package enquiry
Lab test reminder
Follow-up consultation booking
Report availability notification
Vaccination / screening reminder
Pre-appointment instructions

Example call

An example conversation, end to end

Illustrative example — names, numbers and records below are for demonstration and do not represent a specific customer.

Full call transcript

English
00:00
agent

Hi Sarah, this is a call from Wellness Clinic. We noticed you missed your appointment with Dr. Patel yesterday. Would you like me to find a new slot?

00:09
caller

Oh yes, something slipped my mind. Later this week would be better.

intent: rebooking

00:15
agent

No problem at all. I have Thursday at 2:00 PM or Friday at 4:30 PM with Dr. Patel. Which works for you?

Tool: calendar.list_slots → 2 slots
00:23
caller

Friday 4:30.

00:26
agent

Done — booked for Friday 4:30 PM with Dr. Patel. I’ll send a confirmation and directions on WhatsApp now.

Tool: calendar.book_slot → rebooked · Fri 4:30 PM
00:34
caller

Thanks. Quick question — should I stop my morning medication before the blood test?

intent: medical_question

00:41
agent

That’s a clinical question I’m not able to answer myself. I’ll have a nurse from the clinic call you back within 30 minutes — is that okay?

Tool: handoff.create → queued · nurse · <30 min
00:50
caller

Yes, that works.

00:52
agent

Great. Your confirmation is on its way and the nurse will call shortly. Take care, Sarah.

Tool: notification.send → whatsapp sent

Booking confirmed

Fri

4:30

Consultation (rebooked)

with Dr. Patel

Fri 4:30 · 20 min

Synced

Internal slots · Google Calendar

Compliance & guardrails

Built for regulated conversations

No diagnosis and no medical advice — clinical questions are always escalated to clinic staff
Scope limited to booking, reminders, packages, follow-ups and human handoff
Call-recording notice and consent capture on every call
Configurable compliance modes (India DLT, GDPR, US, EU) — designed for regulated workflows; contact us for HIPAA requirements
Suppression list + opt-out enforcement and audit log on every action
Compliance details →

Integrations

Plugs into the tools you already use

Webhook
Calendly
Google Calendar
Outlook Calendar
Twilio
Exotel
WhatsApp
SMS
Email (Resend)

CRM connectors (HubSpot, Salesforce, Zoho, Pipedrive) are coming soon — today you can export leads/calls or notify your team via webhook, email and Slack.

Start with 100 leads

Give VaniVx 100 leads from your CRM, website forms, missed calls, webinar list or old enquiry database — and see how many get contacted, qualified, booked, reactivated or escalated.