Recover abandoned carts, confirm COD orders, fix failed deliveries, request reviews and bring customers back for repeat purchases — with a quick, friendly call that reaches them directly.
Live AI voice call
Priya Nair
COD order confirmation · English
“Hi Priya, this is a quick call from UrbanCart to confirm your cash-on-delivery order for the air fryer — shall I confirm it for dispatch?”
“Yes, please confirm. When will it arrive?”
What happens on every call
Outreach call
Calls on cart drop-off, COD orders and delivery issues.
Confirm intent
Confirm order, address, payment mode or fix the issue.
Schedule action
Confirms dispatch or a re-delivery window.
Update order
Order status & notes saved; ops team notified.
Send follow-up
Tracking link, payment link or review request.
Use cases
Example call
Illustrative example — names, numbers and records below are for demonstration and do not represent a specific customer.
Full call transcript
Hi Priya, this is a quick call from UrbanCart to confirm your cash-on-delivery order for the air fryer. Is now okay?
Yes, please confirm it.
intent: cod_confirm
Done. Just to confirm — delivery to your address in Indiranagar, and you’ll pay 4,299 on delivery?
intent: verify_details
Correct. When will it arrive?
It dispatches today and arrives within 2–3 days. I’ll send a tracking link on WhatsApp. Would you prefer to prepay online for free express delivery?
No, COD is fine.
No problem — your order is confirmed for dispatch and the tracking link is on its way. Thanks for shopping with UrbanCart, Priya!
Booking confirmed
Today
—
Order dispatch
with UrbanCart Logistics
Today — · 2–3 days
Order system · WhatsApp
Integrations
CRM connectors (HubSpot, Salesforce, Zoho, Pipedrive) are coming soon — today you can export leads/calls or notify your team via webhook, email and Slack.