Compliance

Built for regulated calling — not against it

A dedicated Compliance Agent reviews every planned action and every outgoing response. Region modes change tone, disclosures, calling windows, and what the agent can/can't ask.

Always on

  • • Identify the business at the start of every call
  • • AI disclosure — when asked, or upfront where required
  • • DND / suppression list (per organization)
  • • Calling-window enforcement per timezone
  • • Opt-out detection (multi-language phrases)
  • • PII redaction in transcripts and CRM notes
  • • Audit log on every action and tool call
  • • Per-tenant data retention windows
  • • Human handoff on request

Hard-blocked

  • • OTP / CVV / full card number / banking password / PIN over voice
  • • Threats, intimidation, false urgency
  • • Guarantees of approval, returns, or outcomes
  • • Medical / legal / financial advice beyond knowledge base
  • • Persuasion after caller said “remove me”

India

Region mode
  • • DND / suppression
  • • Calling window
  • • Consent fields
  • • DLT-aware metadata

Singapore

Region mode
  • • DNC-aware mode
  • • PDPA consent logging

Japan

Region mode
  • • APPI-aware data handling
  • • Polite/formal tone
  • • Clear business identity
  • • Opt-out support

EU

Region mode
  • • GDPR consent + legal basis
  • • Data retention controls
  • • Export/delete on request
  • • DPA audit logs

US

Region mode
  • • TCPA consent
  • • AI/prerecorded disclosure option
  • • DNC support
  • • State-level recording disclaimer

Collections

Region mode
  • • No threats
  • • No intimidation
  • • No legal claims unless approved
  • • Human escalation on dispute