Reduce missed appointments, confirm bookings, follow up with patients and handle package enquiries — with medical-safe guardrails and human handoff.
Live AI voice call
Sarah Johnson
Appointment reminder · English
“Hi Sarah, this is a friendly reminder from Wellness Clinic — you have an appointment with Dr. Patel tomorrow at 11 AM. Would you like to confirm, reschedule, or speak to our team?”
“I’ll confirm — see you tomorrow.”
−54%
no-show rate
92%
reminder confirmation rate
4.8 ★
patient satisfaction (post-call)
0
medical advice given by the agent
What happens on every call
Reminder call
24 hours before appointment, in patient’s language.
Confirm or change
Confirm, reschedule, cancel, or request callback.
Update calendar
Reschedule into next available slot live on call.
Update record
EHR / CRM updated with confirmation + notes.
Send confirmation
WhatsApp / SMS confirmation + travel directions.
Use cases
Sample call
Full call transcript
Hi Sarah, this is a reminder from Wellness Clinic. You have an appointment with Dr. Patel tomorrow at 11 AM. Would you like to confirm, reschedule, or speak to our team?
Actually I have a meeting at 11 — can I move it to later?
intent: reschedule
Of course. I have 2:00 PM or 4:30 PM tomorrow. Which works better?
4:30.
Done — moved to 4:30 PM tomorrow with Dr. Patel. I’ll send a confirmation on WhatsApp now.
Quick question — should I take my morning medication before the appointment?
intent: medical_question
That’s a clinical question I can’t answer myself. Let me get a nurse to call you back in the next 30 minutes — is that okay?
Yes please.
Great. Confirmation is on its way. See you tomorrow at 4:30 PM, Sarah.
Booking confirmed
Wed
4:30
Consultation (rescheduled)
with Dr. Patel
Wed 4:30 · 20 min
Internal slots · Google Calendar
Sarah Johnson
Appointment
Wed 4:30 PM
just updated
Status
Confirmed
just updated
Doctor
Dr. Patel
Channel
WhatsApp confirmation
just updated
Handoff
Nurse callback queued
just updated
Last contact
Today · VaniVx call
just updated
Activity
Outcomes you can measure
6,210
+12%
5,712
+18%
6.4%
−7.5 pp
49 sec
−6 sec
No-show rate (per 100 appointments) for a multi-clinic group, last 30 days — lower is better.
Compliance & guardrails
Integrations